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 How
We Are Different
Quality
Reports
Reliable
Information
Affordable
Prices
Timely
Results
A
Step Above Service Evaluations provide the
means for companies to evaluate and improve
customer service.
They reveal what you need to know to
deliver better customer service, sell more and
retain higher levels of customer loyalty. In
essence, what you need to know to get and KEEP the
customer. Whatever
your industry, your customers are the key to your
future success and when you invest in our
services, you invest in your success.
A
Step Above Service Evaluations guarantee quality at an affordable price.
A
Step Above Service Evaluations are available
via on-line
reporting, email, mail or fax.
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Frequently
Asked Questions
Why
should I use a service evaluator?
It’s
simple. Customer
Satisfaction = Customer Loyalty.
You are not really selling products or
services; you are selling customer satisfaction.
Satisfied customers return to spend more
money and are likely to refer new customers.
Dissatisfied customers will terminate their
spending and discourage potential customers.
By using a service evaluator, you
demonstrate a continuous effort to identify
potential customer service problems and improve
customer satisfaction.
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Why
can't our management team monitor employee
performance?
Typically,
employees are on their “best behavior” when
management is present. Service evaluators
provide you with an unbiased “bird’s eye”
view of your site operations. However, your
management team will play a vital role, by
instilling in the employees, during the training
process, the importance of quality customer
service to your company’s success.
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Are
our competitors using service evaluators?
Yes, in
fact, some use service evaluators to monitor not
only their own service, but also that of their
competitors. This gives them an insight of
how their customer service ranks within their
industry.
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Is
it worth the cost?
Consider
what you spend on advertising and marketing.
Service evaluations are an extension of those
dollars. They help you KEEP the customers
that you attract with those efforts, by
guaranteeing customer service awareness.
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I
already use another service, why should I change?
If you are
ready for a fresh perspective, we are here for
you. We pride ourselves on being A Step
Above our competitors and welcome the opportunity
to prove ourselves to you. You will not be
disappointed you changed!
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The
Evaluation Process
A Step Above Service Evaluations are customized to meet the needs and expectations
of your business.
Their purpose is to anonymously gather
accurate information that will help your
management team make informed decisions regarding
customer service strategies, training modules, and
employee recognition.
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A
Step Above Service Evaluations are comprehensive enough to gather all of the
important information, yet formatted in such a way that they are easy to read and understand.
Questions included in the evaluation
typically fall into one of these three categories:
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Environment
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Including
cleanliness, lighting, music and atmosphere.
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Service
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Employee
courtesy and service timeliness, from the time they
enter to the time they leave.
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Product
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From quality and
freshness to presentation and promotion.
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A Step Above
Service Evaluations are performed at your
specified intervals an the results are presented to
you quickly via; on-line,
email, mail or fax. Evaluation analyses are
also available..
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The
Evaluator
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A Step Above
Service Evaluations are performed by evaluators,
across the United States, specially prepared to
objectively observe the details of a visit to your
site. Each evaluator receives detailed
instructions, prior to the visit, explaining exactly
what is required. This allows questions and
concerns to be addressed prior to the visit.
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A Step Above
Service Evaluations extensive evaluator database
allows us to rotate evaluators, thus strengthening
our commitment to anonymity.
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A Step Above Service
Evaluators are your typical customer. They
can be chosen using demographics that fit your
business. They are respectable and
reliable. They provide the facts.
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