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A Step Above Service Evaluations are
available to businesses of any size. Our wide range of report
options allow you to create your own program. It can be as
general or in depth as required. We provide guidance and
recommendations while developing your program and technical support to
help you optimize your program. Our evaluations are affordable and
allow you enjoy all of the benefits of a service evaluation program
while controlling costs too.
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 On-Site
Evaluations
An
Evaluator personally visits your location.
The Evaluator observes the details
requested by you and anonymously interacts with
employees to assess customer service performance
and other facility and product issues.
These details are reported in our easy to
read and understand evaluation.
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Telephone
Evaluations
An
Evaluator phones your location.
With the same attention to detail, the
evaluator monitors employee responses to various
questions or inquiries to assess customer service
performance.
These details are reported in our easy to
read and understand evaluation.
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Competitor
Evaluations
An
Evaluator visits your competitors’ location and
observes details while interacting with employees
to assess customer service performance and other
issues.
These evaluations provide a tool to assess your
position within your market share.
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Internet
Evaluations
An
Evaluator initiates contact using your website.
With the same attention to detail, the evaluator
monitors employee responses to various questions
or inquiries to assess customer service
performance and timeliness. The details are reported in our
easy to read and understand evaluation.
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Quality
Assurance/Compliance Evaluations
An
Evaluator visits your location and assesses
compliance in regard to product merchandising
and/or pricing. Some of the items typically
checked are: stock quantities, price accuracy, and
point of purchase presentation. Evaluators
can also assess areas that are “behind the
scenes” including back rooms and employee use
only areas.
Contact
Us
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